Shipping policy
Last updated: 24 August 2026
Core Grid Gear is preparing to launch and is not currently accepting or fulfilling orders. The store is publicly viewable while we finish setting up. Details that depend on our final trading arrangements — including delivery costs, delivery times, available payment methods and our full registered business details — will be confirmed and published on this page before we begin selling.
This policy explains where we ship, how long it takes, what it costs, and what happens if something goes wrong. Costs and delivery times are always shown at checkout before you pay.
1. Where we ship
Two delivery zones are configured for this store:
- Kosovo (domestic) — standard delivery.
- International — a defined list of countries, selectable at checkout.
The countries we can ship to are shown in the delivery step at checkout. If your country does not appear, we cannot currently deliver there. The final list of delivery countries will be confirmed before the store begins selling.
2. Order processing time
Once we begin selling, orders will be prepared for dispatch within a stated number of business days of the order being confirmed. Our processing time will be published here before the store begins selling.
Orders placed on weekends or public holidays are processed on the next business day.
3. Estimated delivery times
Estimated delivery times for Kosovo and for international destinations will be published here before the store begins selling, and will also be shown at checkout.
Delivery times are estimates from the point of dispatch, not guarantees, and they exclude the processing time above. Carrier delays, customs checks and peak periods can extend them.
4. Shipping costs
Shipping is calculated at checkout based on your delivery address, and shown before you pay.
Our domestic and international shipping rates, and any free-shipping threshold we decide to offer, will be published here before the store begins selling. Whatever the rate, the exact shipping cost for your order is always shown at checkout before you pay.
Shipping costs are shown in the same currency as the rest of your order.
5. Tracking
When your order is dispatched we send a confirmation email. Where the carrier provides tracking, the email includes a tracking number and link.
Tracking can take a little time to show its first update after dispatch, so an unchanged tracking page shortly after dispatch is normal.
6. Delivery delays
Occasionally a parcel is delayed by the carrier, weather, customs or a peak period. We will keep you informed if we become aware of a delay affecting your order.
If your parcel is significantly overdue against the estimate, contact us at info@coreframestudio.com with your order number and we will investigate with the carrier.
If delivery becomes impossible, you are entitled to cancel and receive a full refund.
7. Incorrect or incomplete delivery information
Please check your address carefully before paying. We ship to the address given at checkout.
If you notice a mistake, contact us immediately at info@coreframestudio.com — if the order has not yet been dispatched we can usually correct it.
If a parcel is returned to us because the address was wrong or incomplete, or because it went unclaimed, we will contact you. Re-delivery may incur an additional shipping charge.
8. Lost or damaged parcels
If your parcel arrives damaged, or does not arrive at all:
- Contact us at info@coreframestudio.com with your order number.
- For damage, include photographs of the item and the outer packaging.
- Keep the packaging until the issue is resolved — carriers often ask for it.
We will investigate with the carrier and arrange a replacement or a refund. You do not pay for return shipping where goods arrive damaged.
9. International shipping, customs and import charges
For deliveries outside Kosovo, customs duties, import taxes or handling fees may be charged by the destination country.
These charges are set by the destination authorities, are not included in the price you pay us, and are the responsibility of the recipient unless stated otherwise at checkout.
If a parcel is refused at customs and returned to us, we refund the goods; outbound shipping and any carrier charges incurred may be deducted.
Where duties are collected at checkout rather than on delivery, this is shown to you before you pay.
10. Contact about a delivery
Email info@coreframestudio.com with your order number and, where relevant, photographs. See our Contact Information policy for how we handle enquiries and complaints.