Terms of service
Last updated: 24 August 2026
Core Grid Gear is preparing to launch and is not currently accepting or fulfilling orders. The store is publicly viewable while we finish setting up. Details that depend on our final trading arrangements — including delivery costs, delivery times, available payment methods and our full registered business details — will be confirmed and published on this page before we begin selling.
1. Introduction and acceptance
These Terms and Conditions ("Terms") apply to the Core Grid Gear online store and to every order placed through it. By browsing the store or placing an order, you confirm that you have read and accepted these Terms.
Please read them together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy, which form part of your agreement with us.
Nothing in these Terms limits or excludes the rights you have as a consumer under the Kosovo Law No. 06/L-034 on Consumer Protection or any other mandatory law. Where any part of these Terms conflicts with those rights, your statutory rights prevail.
2. Who we are
This store is operated by:
- Trading name: Core Grid Gear
- Country of operation: Kosovo
- Email: info@coreframestudio.com
The store runs on the Shopify platform.
Our full registered business details — registered company name, business registration number, VAT or fiscal number where applicable, registered address and a telephone number — will be published in this section before the store begins selling.
3. Product information
We describe our products as accurately as we can, including materials, dimensions and intended use. Photographs and images are for illustration. Colour and texture may look slightly different on your screen depending on your display, and small variations between production batches are possible.
If a product description contains an obvious error, we will tell you before the order is processed and you may cancel without cost.
4. Product availability
All products are offered subject to availability. Listing a product in the store is not a guarantee that it is in stock.
If an item becomes unavailable after you have ordered it, we will contact you and offer either a replacement, a wait time, or a full refund of the amount paid for that item.
5. Prices and taxes
Prices are shown on each product page in the currency indicated with the price, and again at checkout before you pay.
The product page and checkout state whether tax is included. Any applicable taxes and duties are shown before you confirm payment.
Shipping costs are calculated and shown separately at checkout before you pay. See our Shipping Policy.
We may change prices at any time, but a change never affects an order that has already been accepted.
6. Orders and order acceptance
Placing an order is an offer to buy. Your order is accepted, and a contract is formed, when we send you an order confirmation or dispatch confirmation by email.
We may decline an order where:
- the product is unavailable;
- there is a clear pricing or description error;
- we cannot deliver to the address given;
- payment is not authorised; or
- we reasonably suspect fraud or misuse.
If we decline an order after you have paid, we refund the full amount.
7. Payment
Payment methods available to you are shown at checkout. Payments are processed through Shopify's checkout and by the payment providers we enable for this store. The payment methods we accept will be listed here before the store begins selling.
We do not see or store your full card details. Those are handled by the payment provider.
You do not need to create an account to buy from us. Guest checkout is always available.
8. Delivery
Delivery areas, costs and estimated times are set out in our Shipping Policy.
Delivery estimates are estimates, not guarantees. Risk in the goods passes to you when you, or someone you have nominated, takes physical possession of them.
9. Cancellation before dispatch
If you change your mind before your order has been dispatched, contact us as soon as possible at info@coreframestudio.com. If the order has not yet been handed to the carrier, we will cancel it and refund you in full.
This is separate from, and in addition to, your statutory right of withdrawal described below.
10. Right of withdrawal and returns
As a consumer buying at a distance, you have a statutory right to withdraw from your purchase within 14 days without giving a reason, in line with the Kosovo Law No. 06/L-034 on Consumer Protection.
Full details of how the period is counted, how to exercise the right, the return procedure and the limited cases in which the right does not apply are set out in our Returns & Refunds Policy.
11. Refunds
Refunds are issued to the original payment method unless we agree otherwise with you. Timing and conditions are set out in the Returns & Refunds Policy.
12. Product conformity, defective or incorrect items
We must deliver goods that match their description and are fit for their normal purpose. If an item is defective, damaged in transit, or not what you ordered, you are entitled to a remedy under the Kosovo Law No. 06/L-034 on Consumer Protection — normally repair, replacement, a price reduction or a refund, depending on the circumstances.
Contact us at info@coreframestudio.com with your order number and photographs of the issue and we will arrange the remedy. You do not pay return shipping for an item that is faulty, damaged on arrival, or incorrectly supplied.
13. Your responsibilities
When ordering, you agree to provide accurate delivery and contact details, and to use the store lawfully. You are responsible for keeping your account details secure if you create an account.
If a delivery fails because the address given was incorrect or incomplete, additional delivery costs may apply. See our Shipping Policy.
14. Customer accounts
You may create a customer account to view your orders and save your details. Accounts are provided through Shopify's customer account system.
Creating an account is optional — you can complete any purchase as a guest.
You may ask us to close your account at any time by emailing info@coreframestudio.com. We may suspend or close an account that is being used fraudulently or unlawfully.
15. Intellectual property
The Core Grid Gear name, logo, store design, text and images are owned by us or used with permission, and are protected by applicable intellectual property law. You may not copy, reproduce or use them commercially without our written permission.
You may of course use the store normally to browse and buy.
16. Use of the website
You agree not to misuse the store — for example by attempting to gain unauthorised access, interfering with its operation, scraping content at scale, or using it to send unlawful material.
We aim to keep the store available and accurate, but we may need to suspend it temporarily for maintenance or technical reasons.
17. Liability
We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to act with reasonable care.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for any of your mandatory rights as a consumer under Kosovo law.
We are not responsible for delays or failures caused by events outside our reasonable control, though we will always tell you and offer a refund where a delivery becomes impossible.
18. Changes to these Terms
We may update these Terms — for example to reflect changes in our products, our processes or the law. The version published on this page at the time you place your order is the version that applies to that order.
19. Applicable law and jurisdiction
These Terms are governed by the laws of the Republic of Kosovo. Disputes may be brought before the competent courts of Kosovo.
As a consumer, you keep the protection of any mandatory provisions that would otherwise apply to you.
20. Complaints and support
If something is wrong, please contact us first — most issues are resolved quickly and directly. See our Contact Information policy for how to raise a complaint, what to include, and how we handle it.
21. Contact
- Email: info@coreframestudio.com
- Contact form: available on our Contact page
A postal address will be published here before the store begins selling.